Therasee is resolutely committed to protecting the data and privacy of our users and their clients. We align with the rigorous GDPR regulations in the UK and also adhere to HIPAA standards, reflecting the highest ethical principles that are fundamental to mental health professionals.
Our guiding principles are clear: do no harm, ensure our services provide tangible benefits, respect user autonomy by offering meaningful choices, and maintain transparency in all our operations.
Here's our promise to you:
Data Ownership and Privacy: Your data remains yours. Therasee will never sell your information. We don't share your data with third parties unless it's essential for the services you've engaged with (e.g., processing payments through our partners such as Stripe), and even then, only in strict accordance with GDPR and HIPAA guidelines. Should you decide to part ways with Therasee, your data will be completely erased from our systems.
AWS Servers: Therasee utilises Amazon Web Services (AWS) for hosting. AWS is a leading cloud service provider known for its rigorous security standards. Our servers are located in secure data centres in the UK, which feature 24/7 manned security, CCTV surveillance, and biometric access controls.
Encryption at Rest and in Transit: All data stored on Therasee’s servers is encrypted at rest using advanced encryption standards. Additionally, data transmitted between your device and our servers is protected with HTTPS and SSL encryption, ensuring that your information is secure during transfer.
Compliance with GDPR and HIPAA: As a trusted platform, Therasee rigorously meets GDPR requirements and upholds HIPAA standards to ensure the security of your personal and professional information.
Continuous Monitoring: Our systems are continuously monitored for unusual activity and potential security threats. This allows us to respond quickly and effectively to any potential issues.
Secure Messaging and Online Sessions: All communications, including messaging and online sessions, are conducted through secure, encrypted channels. This ensures that all interactions between therapists and clients remain confidential and protected from eavesdropping.
Ethical Use of AI: While artificial intelligence offers numerous benefits, we are cautious and considerate about its deployment. Any future AI enhancements aimed at streamlining your workflow will be introduced transparently, and we'll never use your data for AI training without your explicit consent, providing you with an opt-out option.
Telehealth Confidentiality/Online Sessions: We do not capture or store video/audio from your online sessions, nor do we monitor the details of your interactions. Our platform is designed to facilitate communication without intrusion.
Government Requests: Therasee does not divulge data to government bodies unless legally mandated by a court order, and even then, we adhere to the strictest protocols of confidentiality and data protection.
How you can help:
Strong Password Practices: We encourage all users to create strong, unique passwords for their accounts and to change them regularly. Avoid using easily guessable passwords and consider using a password manager to securely store and manage your passwords.
Awareness and Training: Stay informed about security best practices and be vigilant about suspicious activity. If you suspect any unauthorised access or receive suspicious communications, report them to our support team immediately.
We continually invest in and enhance our security measures to provide you with a safe and reliable platform for your practice. If you have any questions or concerns about our security practices, please do not hesitate to contact us.
Contact Us: Email: [email protected]
At Therasee, we are more than just a software solution; we are dedicated partners in your mental health practice. Every interaction with our platform is designed to be secure, ethical, and transparent, allowing you to focus on providing high-quality care with the confidence that your digital operations are in capable hands.
Therasee is registered with the ICO under ref: ZB610705